Sep 22, 2026
A useful discussion connects investment, accountability and the customer consequence.
Choose a piece of work you understand well enough to tell whether it improved.
The important boundary is where responsibility sits, not whose name is on the capability.
More revenue is a result. A stronger business is the objective.
Are we creating more value, delivering it more efficiently, or simply asking customers to accept less?
Time saved is an input to the business case. It is not the completed business case.
Sep 21, 2026
Almost nothing, except one question, and it decides everything.
