AI in operations
+2
Sep 22, 2026
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2 min read
A useful discussion connects investment, accountability and the customer consequence.
Choose a piece of work you understand well enough to tell whether it improved.
Boards
The important boundary is where responsibility sits, not whose name is on the capability.
Customer loyalty
More revenue is a result. A stronger business is the objective.
Retail
Are we creating more value, delivering it more efficiently, or simply asking customers to accept less?
3 min read
Time saved is an input to the business case. It is not the completed business case.
Betting
+3
Sep 21, 2026
1 min read
Almost nothing, except one question, and it decides everything.
