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Retail

Retail

+2

When better margins hide a worse customer experience

Sep 22, 2026

•

2 min read

When better margins hide a worse customer experience

Are we creating more value, delivering it more efficiently, or simply asking customers to accept less?

Cuan Chelin
Cuan Chelin

Betting

+3

What transfers between a toy shop and a betting company

Sep 21, 2026

•

1 min read

What transfers between a toy shop and a betting company

Almost nothing, except one question, and it decides everything.

Cuan Chelin
Cuan Chelin

Cuan Chelin

Right to Win. Operator notes, written before the numbers.

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